Last Updated: 20 August 2025

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At Duncan Private, including its exclusive membership program,

Last Updated 20 August 2025.

By applying for membership, engaging with our website, or completing any payment toward your subscription, you confirm that you have read, understood, and agreed to the following mandate and terms of membership. This agreement represents the ethos, values, rules, and conditions under which the Club operates, and your participation constitutes full acceptance of these provisions. No physical signature is required; ticking the membership agreement box, submitting your application, and making payment serves as your binding confirmation.

 

Our Purpose and Ethos

The Residents’ Business Club exists to bring together the residents of Steyn City in a professional and collaborative forum, offering an exclusive platform for connection, knowledge-sharing, and growth. Guided by the vision and values of Duncan Private, the Club represents an elegant extension of community and business life within the Estate.

Our mission is to empower members by creating meaningful opportunities to connect, learn, collaborate, and grow their businesses in a supportive and professional environment. We are built upon the values of integrity, inclusivity, respect, innovation, and service. We encourage collaboration and mutual support, celebrate diversity, and remain committed to contributing positively both within the Estate and beyond.

 

Conditions of Operation within Steyn City

The Club is permitted to operate within the Estate by the consent of the Steyn City Management Association (SCMA). Membership is restricted to residents lawfully occupying a property or sectional title unit in the Estate, whether as owner or tenant. SCMA carries no financial or operational responsibility for the Club, though representatives may from time to time attend events.

All Club activities must comply with Estate conduct rules, venue regulations, and community guidelines. Events must not cause disruption, create undue noise, obstruct parking, or in any way diminish the lifestyle and desirability of the Estate. SCMA reserves the right to revoke the Club’s permission to operate at its sole discretion should these conditions not be observed. While the Club operates in good standing, no other similar business forum of this nature may be established within the Estate.

 

Membership and Conduct

Membership is by application and subject to approval at the Club’s sole discretion. Members agree to provide accurate information and to act in good faith at all times. Membership is personal, non-transferable, and may not be shared.

All members commit to conducting themselves in a manner that reflects the professionalism and values of the Club. Behaviour that is abusive, discriminatory, dishonest, or harmful to the reputation of the Club, its members, or the Estate will not be tolerated and may result in immediate suspension or termination without refund.

 

Membership Fees and Payments

Membership consists of a once-off joining fee and a recurring monthly subscription, both payable in advance through our appointed payment gateway, PayFast. Fees are non-refundable except where expressly communicated in writing. Failure to maintain payments may result in suspension or termination of membership. The Club reserves the right to review or amend its fee structure from time to time, with reasonable notice provided to members.

Events, Benefits, and Access

Certain events, workshops, and opportunities are exclusive to members of the Club. While every effort is made to provide accurate details in advance, event dates, times, and content may be subject to change. Attendance may require RSVP and may be limited by capacity. The Club reserves the right to refuse entry or remove individuals whose conduct does not align with the ethos of RBC.

 

Digital Platforms and Privacy

The Residents’ Business Club maintains a digital presence, including a website and communication channels. All content, branding, and materials are the property of the Club and may not be copied, reproduced, or misused. Members agree not to disrupt or misuse these platforms.

The Club respects the privacy of its members and collects only information necessary to administer membership, communicate opportunities, and provide benefits. By joining, you consent to the collection and lawful processing of your data. Marketing communications may be opted out of at any time.

Privacy Policy | Terms & Conditions | Code of Conduct | Cancellation Policy

 

Liability and Disclaimers

The Club will take all reasonable measures to provide a safe, professional, and beneficial environment for its members. However, The Residents’ Business Club by Duncan Private is not liable for personal injury, property damage, loss of profits, or other incidental loss incurred during participation in events or activities, except where directly caused by proven negligence. The Club is not responsible for technical issues, service interruptions, or the policies of third-party services linked through our platforms.

Amendments

The mandate, terms, and conditions of membership may be reviewed and updated from time to time. Members will be notified of material changes, and continued participation will constitute acceptance of the revised terms.

 

Binding Nature of Agreement

By completing your application, engaging with our website, ticking the membership agreement box, and making payment for your subscription, you irrevocably confirm that you have read, understood, and agreed to the above mandate, terms, and conditions, as well as the governing regulations of Steyn City. This agreement is binding on all members and forms the legal foundation of membership in The Residents’ Business Club by Duncan Private.

 

The Residents’ Business Club by Duncan Private, we are committed to providing an exceptional standard of service, events, and experiences for our members. This Refund & Cancellation Policy sets out the terms under which membership fees, event tickets, and other service charges may be refunded, cancelled, or otherwise administered. By submitting an application, registering as a member, or participating in any events or services offered by Duncan Private, you expressly agree to abide by this Policy.

 

1. Membership Application, Approval, and Activation

1.1 Exclusive Membership and Vetting Process:
Membership to The Residents’ Business Club by Duncan Private is highly selective and granted solely at the discretion of Duncan Private. The application process is designed to ensure that all members meet the Club’s standards of professionalism, integrity, and alignment with the values of our community. Applications are reviewed thoroughly to determine suitability, and approval is not guaranteed.

1.2 Notification of Application Status:
Applicants will receive formal notification of the outcome of their application within 48 hours of submission.

• Rejection: Should an application be declined, the individual may reapply after a period of three months, subject to the same vetting process.

• Approval: Applicants who are approved will be charged the applicable membership fee immediately upon acceptance, after which membership privileges and access will be activated.

1.3 Non-Refundable Nature of Membership Fees:
Membership fees, once processed, are non-refundable except in exceptional circumstances as determined solely by Duncan Private. Members should be aware that voluntary resignation, failure to participate in events, relocation, or any other personal circumstances do not entitle them to reimbursement of fees.

1.4 Membership Upgrades and Modifications:

• Any upgrade to a higher tier of membership may incur additional charges, which are similarly non-refundable.

• Downgrades or modifications to membership benefits do not result in the reimbursement of previously paid fees.

 

2. Event Tickets, Experiences, and Reservations

2.1 Confirmation of Reservations:

• Event tickets, RSVPs, or bookings are confirmed only upon receipt of full payment.

• Participation is generally limited and processed on a first-come, first-served basis, and Duncan Private reserves the right to manage capacity to maintain the quality and exclusivity of the experience.

2.2 Cancellation by Members:

• All ticket purchases are considered final unless otherwise explicitly stated.

• Partial or full refunds may be considered in exceptional cases at the sole discretion of Duncan Private. Each request will be reviewed individually, with consideration given to the circumstances presented.

2.3 Event Postponement or Cancellation by Duncan Private:

• In the event of a postponement within 48 hours, registrations will automatically transfer to the rescheduled date, maintaining all associated rights and privileges.

• Should an event be cancelled within 48 hours, members will be entitled to a full refund of the ticket cost or may elect to receive a credit for a future event.

• Duncan Private shall not be liable for ancillary costs incurred by members, including travel, accommodation, or other personal expenses resulting from event changes, postponements, or cancellations.

 

3. Special Circumstances and Force Majeure

3.1 Force Majeure:
Duncan Private shall not be held liable for refunds, credits, or compensation in the event of cancellations or modifications caused by circumstances beyond its reasonable control, including, without limitation, acts of nature, governmental regulations, acts of war or terrorism, civil disturbances, strikes, public health emergencies, or other unforeseen events that prevent the delivery of services or events.

3.2 Exceptional Refund Requests:

• Requests for refunds outside the scope of this Policy may be considered on a case-by-case basis.

• All requests must be submitted in writing to admin@duncanprivate.com and will be evaluated with discretion, fairness, and in alignment with the Club’s values.

 

4. Payment Methods and Processing

• Refunds, where approved, will be issued using the original method of payment.

• Processing times may vary depending on the payment provider but will typically be completed within 14 business days.

• Duncan Private reserves the right to deduct reasonable administrative fees from any refundable amounts if applicable.

 

5. Right of Access and Discretionary Membership Control

• Duncan Private, through The Residents’ Business Club, reserves the exclusive right to determine membership eligibility, as well as the continued entitlement of any member to access Club services, digital content, or events.

• Access may be denied, suspended, or terminated without refund if a member is found to be in breach of the Club’s standards, policies, or values.

• Membership decisions, including approvals, rejections, suspensions, or terminations, are made at the sole discretion of Duncan Private and are final.

 

6. Amendments to This Policy

• This Refund & Cancellation Policy may be amended from time to time to reflect updates to services, membership structures, events, or applicable laws.

• All updates will be posted on this page with the revised “Last Updated” date.

• Continued use of the website, membership, or participation in any events constitutes acceptance of any updates or modifications to this Policy.

 

7. Contact Information

For inquiries, clarifications, or requests regarding this Policy, please contact:

Email: admin@duncanprivate.com

Duncan Private is committed to handling all requests with the utmost discretion, professionalism, and fairness, ensuring that the integrity, exclusivity, and quality of membership and experiences are consistently maintained.