Last Updated: 20 August 2025

Thank you for reading this post, don't forget to subscribe!

At Duncan Private, including its exclusive membership program, The Residents’ Business Club by Duncan Private, we are committed to providing an exceptional standard of service, events, and experiences for our members. This Refund & Cancellation Policy sets out the terms under which membership fees, event tickets, and other service charges may be refunded, cancelled, or otherwise administered. By submitting an application, registering as a member, or participating in any events or services offered by Duncan Private, you expressly agree to abide by this Policy.

 

1. Membership Application, Approval, and Activation

1.1 Exclusive Membership and Vetting Process:
Membership to The Residents’ Business Club by Duncan Private is highly selective and granted solely at the discretion of Duncan Private. The application process is designed to ensure that all members meet the Club’s standards of professionalism, integrity, and alignment with the values of our community. Applications are reviewed thoroughly to determine suitability, and approval is not guaranteed.

1.2 Notification of Application Status:
Applicants will receive formal notification of the outcome of their application within 48 hours of submission.

• Rejection: Should an application be declined, the individual may reapply after a period of three months, subject to the same vetting process.

• Approval: Applicants who are approved will be charged the applicable membership fee immediately upon acceptance, after which membership privileges and access will be activated.

1.3 Non-Refundable Nature of Membership Fees:
Membership fees, once processed, are non-refundable except in exceptional circumstances as determined solely by Duncan Private. Members should be aware that voluntary resignation, failure to participate in events, relocation, or any other personal circumstances do not entitle them to reimbursement of fees.

1.4 Membership Upgrades and Modifications:

• Any upgrade to a higher tier of membership may incur additional charges, which are similarly non-refundable.

• Downgrades or modifications to membership benefits do not result in the reimbursement of previously paid fees.

 

2. Event Tickets, Experiences, and Reservations

2.1 Confirmation of Reservations:

• Event tickets, RSVPs, or bookings are confirmed only upon receipt of full payment.

• Participation is generally limited and processed on a first-come, first-served basis, and Duncan Private reserves the right to manage capacity to maintain the quality and exclusivity of the experience.

2.2 Cancellation by Members:

• All ticket purchases are considered final unless otherwise explicitly stated.

• Partial or full refunds may be considered in exceptional cases at the sole discretion of Duncan Private. Each request will be reviewed individually, with consideration given to the circumstances presented.

2.3 Event Postponement or Cancellation by Duncan Private:

• In the event of a postponement within 48 hours, registrations will automatically transfer to the rescheduled date, maintaining all associated rights and privileges.

• Should an event be cancelled within 48 hours, members will be entitled to a full refund of the ticket cost or may elect to receive a credit for a future event.

• Duncan Private shall not be liable for ancillary costs incurred by members, including travel, accommodation, or other personal expenses resulting from event changes, postponements, or cancellations.

 

3. Special Circumstances and Force Majeure

3.1 Force Majeure:
Duncan Private shall not be held liable for refunds, credits, or compensation in the event of cancellations or modifications caused by circumstances beyond its reasonable control, including, without limitation, acts of nature, governmental regulations, acts of war or terrorism, civil disturbances, strikes, public health emergencies, or other unforeseen events that prevent the delivery of services or events.

3.2 Exceptional Refund Requests:

• Requests for refunds outside the scope of this Policy may be considered on a case-by-case basis.

• All requests must be submitted in writing to admin@duncanprivate.com and will be evaluated with discretion, fairness, and in alignment with the Club’s values.

 

4. Payment Methods and Processing

• Refunds, where approved, will be issued using the original method of payment.

• Processing times may vary depending on the payment provider but will typically be completed within 14 business days.

• Duncan Private reserves the right to deduct reasonable administrative fees from any refundable amounts if applicable.

 

5. Right of Access and Discretionary Membership Control

• Duncan Private, through The Residents’ Business Club, reserves the exclusive right to determine membership eligibility, as well as the continued entitlement of any member to access Club services, digital content, or events.

• Access may be denied, suspended, or terminated without refund if a member is found to be in breach of the Club’s standards, policies, or values.

• Membership decisions, including approvals, rejections, suspensions, or terminations, are made at the sole discretion of Duncan Private and are final.

 

6. Amendments to This Policy

• This Refund & Cancellation Policy may be amended from time to time to reflect updates to services, membership structures, events, or applicable laws.

• All updates will be posted on this page with the revised “Last Updated” date.

• Continued use of the website, membership, or participation in any events constitutes acceptance of any updates or modifications to this Policy.

 

7. Contact Information

For inquiries, clarifications, or requests regarding this Policy, please contact:

Email: admin@duncanprivate.com

Duncan Private is committed to handling all requests with the utmost discretion, professionalism, and fairness, ensuring that the integrity, exclusivity, and quality of membership and experiences are consistently maintained.